Data Center

Network Systems Support
The Data Center is responsible for the support of Domain Name Services (DNS), the county internet servers, the county shared firewall complex and intrusion detection system. They support remote network access through Virtual Private Networking (VPN) and act as an interface between the County, state, and federal networks.

Responsibilities

The Data Center is responsible for maintaining the structure and control of various products:
  • They also install and maintain the consolidated Active Directory security system and the various security reporting and monitoring software products for Active Directory.
  • They provide assistance to customers whom need to resolve security related technical issues and provide guidance for those customers whom have questions on how to improve the security of their systems.
  • They maintain the mail relay services which include initial spam filtering and virus scanning. They are also responsible for the implementation and management of the state’s consolidated email servers and maintains availability of communication. They provide problem diagnosis and resolution for communication system components. They also provide communication system performance tuning, install, and apply maintenance to communication system components and to specialized support packages.
Help Desk & PC Tech Services
The Help Desk mission is to provide courteous, responsive technical support to Chaves County workers via the phone or email. The objective is to resolve the problem on initial contact with the Help Desk. We support standard software and hardware, email and infrastructure related problems. We will take a proactive approach to identifying and solving problems to better assist in the use of computer technology

The help desk is also responsible for:
  • Workstation/Server Equipment
  • Printers
  • Laptops
Web Services & Windows Services
The Data Center works with departments, agencies, and staff to develop resources for the Internet and Intranet solutions. Some of our services include helping people to design materials for the Internet, using web resources, providing guidance for users and publishers, and working with others individually to coordinate Internet development projects.